Returns Portal
Start by entering your order number and email address or phone number. We can fetch recent orders from the last 30 days, while the return request stays active only for 7 days from delivery, based on NUR's current return policy.
Enter your order details above to start a return, or log in to My Account to see your recent orders automatically.
Log in to My AccountHow do I return?
- Enter your order number and email address in the fields above and click Start your return.
- Follow the instructions and select the items you want to return.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
What items are returnable?
You can return your items within 7 days after delivery.
- They must be in original condition.
- For clothing, unwashed and unworn.
- In the original packaging.
Are there any charges for return?
- There are no charges for return.
- Original shipping charges are non-refundable.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 4-10 working days.